Privacy Policy

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MRPY Professional Services, LLC

Effective Date: August 2026

MRPY Professional Services, LLC ("MRPY," "we," "our," or "us") values your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, client portal, forms, services, and communications.

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Information We Collect

We may collect information you voluntarily provide, including:

Personal Information

• Name

• Date of birth

• Email address

• Phone number

• Mailing address

• Emergency contact information

• Military service information

• Claim-related information

Medical and Case Information

• Medical records

• VA decision letters

• Diagnostic reports

• Disability Benefits Questionnaires (DBQs)

• Nexus-related information

• Evaluation records

• Supporting documentation

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Payment Information

Payments are processed through secure third-party payment processors.

MRPY does not store complete credit card information on its systems.

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How We Use Your Information

We use information collected to:

• Provide requested services

• Complete assessments and evaluations

• Prepare requested documentation

• Communicate regarding your case

• Schedule appointments

• Deliver documents

• Process payments

• Improve our services

• Comply with legal obligations

• Maintain business records

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Referral Partners

Some clients are referred to MRPY through law firms, nonprofit organizations, advocacy groups, healthcare providers, or other authorized referral partners.

When appropriate and authorized, MRPY may share information, documents, updates, invoices, and communications with your referral partner to support the services requested.

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Client Portal and Electronic Communications

MRPY may provide access to a secure client portal.

By using our services, you consent to receiving electronic communications, including:

• Email communications

• Portal notifications

• Appointment reminders

• Status updates

• Billing notifications

• Document delivery notifications

It is your responsibility to maintain accurate contact information and monitor communications from MRPY.

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Service Providers and Technology Platforms

MRPY may utilize trusted third-party vendors and technology providers to operate its business and deliver services.

These providers may assist with:

• Form collection and intake processing

• Client portal management

• Workflow automation

• Payment processing

• Scheduling

• Secure file storage

• Email communications

• Customer relationship management

Examples may include platforms such as Formstack, Catalytic, Stripe, ActiveCampaign, secure cloud storage providers, and other business systems used to support service delivery.

These providers receive only the information necessary to perform their functions and are expected to maintain appropriate security measures.

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Data Security

MRPY uses reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

While no system can guarantee absolute security, we take reasonable steps to protect the information entrusted to us.

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Testimonials, Reviews, and Educational Materials

If you voluntarily provide a testimonial, review, survey response, written statement, audio recording, video recording, photograph, or similar content, MRPY may use that content as described in our Terms of Service.

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De-Identified Documents and Case Examples

MRPY may create educational materials, training materials, quality improvement resources, referral partner education materials, and marketing examples using de-identified, redacted, anonymized, or aggregated information.

Prior to any such use, personally identifiable information and protected health information will be removed or redacted as required by applicable law.

Clients will not be identified by name or other personally identifiable information unless separate written authorization is obtained.

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Data Retention

MRPY retains information for as long as reasonably necessary to:

• Provide services

• Maintain business records

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal requirements.

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Your Rights

You may request to:

• Access your information

• Correct inaccurate information

• Update contact information

• Request deletion of information when legally permissible

Certain records may be retained when required for legal, contractual, business, or regulatory purposes.

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Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality and understand visitor activity. You may adjust browser settings to manage cookie preferences.

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Third-Party Websites

Our website may contain links to third-party websites.

MRPY is not responsible for the privacy practices or content of third-party sites.

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Changes to This Privacy Policy

MRPY may update this Privacy Policy from time to time.

Updated versions will be posted on our website and become effective upon posting.

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Contact Information

MRPY Professional Services, LLC

Email: info@mrpyprofessionalservices.com

Phone: (210) 639-4741